Case Studies

- Customer satisfaction
- Teamwork
- Streamlined processes
- Reduced costs
7. Organisation structure and on-time delivery
7. Organisation structure and on-time delivery
Client Sector:
Financial Services
Summary Results:
  • A visual service progress tracker was put in place
  • Performance guidelines were established
  • Department restructured towards a more customer friendly cellular structure
  • 100% compliance with regulatory deadlines was achieved
  • Credibility of the department in meeting deadlines was restored
  • The organisation avoided potential costly penalties
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9. Digitization/ error proofing end-of-month reconciliation in finance
9. Digitization/ error proofing end-of-month reconciliation in finance
Client Sector:
Financial Services
Summary Results:
  • Month end reconciliation time reduced from 60 hours to 25 hours
  • €40K annual labour hours saved
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