Increased customer service

- Customer satisfaction
- Teamwork
- Streamlined processes
- Reduced costs
3. Logistics: calculating shipment capacity and costs
3. Logistics: calculating shipment capacity and costs
Client Sector:
Transportation & Logistics
Summary Results:
  • Number, capacity and frequency of trucks and cargo ships requirements was calculated
  • The numbers were agreed with the Buyer, pre tender submission
  • The client could proceed with submitting the multi million € transportation tender
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4. Raw material sampling: pharmaceutical manufacture
4. Raw material sampling: pharmaceutical manufacture
Client Sector:
Life Sciences manufacturing
Summary Results:
  • The revised process flow had 18% fewer steps
  • The error rate reduced by 91%
  • The average sampling time reduced by 45%
  • The resources required reduced from 3 to 4 people to 2 to 3 people, depending on the sampling procedure

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7. Organisation structure and on-time delivery
7. Organisation structure and on-time delivery
Client Sector:
Financial Services
Summary Results:
  • A visual service progress tracker was put in place
  • Performance guidelines were established
  • Department restructured towards a more customer friendly cellular structure
  • 100% compliance with regulatory deadlines was achieved
  • Credibility of the department in meeting deadlines was restored
  • The organisation avoided potential costly penalties
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