Using Lean Six Sigma To Reduce Emergency Waiting Times

The lean six sigma approach to improving customer service and reducing variation can apply equally to manufacturing processes (e.g. in automotive and chemical plants), service process (e.g. in finance and insurance corporations) and healthcare processes (e.g. in hospitals and nursing homes).

This case study supplied by Minitab provides an overview of a successful project that reduced dramatically the waiting times in an emergency care facility.

Click HERE to read and enjoy.