Customer Service

December 20, 2019

What’s Your Problem?

The problem statement The Collins dictionary describes a problem as ‘a situation that is unsatisfactory and causes difficulties for people.’ The problem definition, or problem statement if you like, is the cornerstone of any process improvement project. The problem statement enables…

October 19, 2019

Are you an effective project sponsor?

Why do projects need sponsoring? What are the do’s and do not’s of sponsoring? How can you be a bad sponsor? These are some of the questions that I regularly review with clients who are…

April 11, 2019

Examination Tips

Six Sigma Certification is important for those aspiring to advance their career in the quality management sector and who want to implement Six Sigma Methodologies in their organisation to make the projects successful. However the most daunting…

March 6, 2019

The Continuous Improvement Funding Menu

Time and again when visiting prospective clients, we hear the refrain “We’re too busy at the moment to start a lean programme” or, just as likely “It’s not in this year’s training budget”. These responses…

January 29, 2019

The role of the contract Lean Six Sigma Black Belt

Black Belt The Certified Lean Six Sigma Black Belt (BB) is a professional who is well versed in the Lean Six Sigma methodology, who leads improvement projects, typically in a full-time role. A Lean Six…

January 16, 2019

Measure up or pay up!

History is littered with examples of bad decisions, made on bad measurement data, and their very expensive consequences. In 1999, NASA lost the Mars Orbiter, which was designed to study the Martian climate & atmosphere. It…