The major difference between a person with a lean mindset and one who has not, is that the lean head is always asking ‘Who is my customer?’, ‘What does my customer want?’ and ‘Do I know how well I am satisfying my customer?’ If we regard Ireland Inc. as a supplier of resources to potential overseas customers (i.e. the multinationals), there are many bodies corporate who ask those questions on our behalf, in order to
As a child I well remember my father declining to tell us the meaning of words when we asked him. He would always say “Look it up in the dictionary”.  A true educator all his life, he knew that we would learn more and retain it better, if we did the research ourselves. In a broader sense, he understood the meaning of education (from the Latin educo ‘I lead out’) and delighted in finding various
The Gallery Cafe in Gort takes us a long way from high volume manufacturing! Sarah Harty, owner of this Co. Galway restaurant, exemplifies lean practice in many ways e.g. sourcing from local suppliers, good teamwork, innovative use of space and giving back to the community. And the proof of the pudding – a customer review score of 4.5 on Trip Advisor.  Her story is an inspiration to anyone wishing to implement lean business. Over fifteen
At regular intervals, a local crisis occurs in some country around the world, and the ramifications on global trade are felt for months afterwards. We can all probably name political coups, ash clouds, earthquakes, and tsunamis that have had a devastating effect on many sectors for months after their occurrence. Here in Ireland the recent collapse of UK construction company, Carillion, has left subcontractors and regulatory bodies scrambling to recover the situation and keep the planned school
The Toyota Production system (TPS) is alive and well in Toyota plants in 27 countries worldwide. TPS or ‘Lean Manufacturing’ as you and I more commonly know it, is an integrated systems approach to process design, execution and continuous improvement. The approach improves workflow, removing obstacles and enabling a ‘right first time, every time’ result in product and service delivery. At Lean Ireland we integrate the Lean approach with Six Sigma project management tools when